Frequently Asked Questions

FAQs – FREQUENTLY ASKED QUESTIONS

Looking for a quick answer? You’ve come to the right place. Below are answers to some of the most common questions we receive from our customers and visitors.
Need more immediate assistance? Please contact us at info@kaphagroup.com

GENERAL

I have a question about a piece on Kapha Gallery’s website, what should I do? How can I get more information about a painting or an artist?

We’re here to help! If you have questions, you can reach us during business hours Monday through Friday from 9am-6pm (EST) at (561) 376-2392 or send us an email at info@kaphagroup.com and you’ll receive our response within 1 to 3 days.

I like to see things in person, do you have a physical location?

We do not currently operate a physical gallery. However, we sometimes participate in art shows in the Florida Gold Coast area. If you’d like to be informed about our next event, please sign-up for our newsletter HERE or you can see our upcoming events HERE and watch our social media for announcements about upcoming events.

Why do some artworks have pricing information listed while others do not?

Pricing information of our pieces is usually listed online. Sometimes, for pieces from master artists, we may choose to share pricing information only upon request. For final pricing, please place an inquiry on the artwork.

Are all of your paintings original works of art?

Yes. All the artwork displayed in our “Paintings” section are originals. We have a separate “Prints” section for limited editions and open edition prints.

How can I ensure authenticity of artworks?

We can assist in providing you with documentation pertaining to an artwork’s authenticity. This includes certificates of authenticity, documentation from an artist’s studio, images of signatures and stamps that may be present on the piece, and occasionally a complete provenance history of the art. That said, such documentation might be difficult to obtain for some works due to the very informal nature of the art market in Haiti and in the Caribbean in general.

Do you provide proof of authenticity?

For many of our pieces we’ll be happy to include a Certificate of Authenticity with your shipment. Usually upon request.

Are all your paintings displayed on the website? Can I request a painting by a specific artist or about a specific scene?

Most of our paintings are displayed on the website. As we regularly receive new pieces, our inventory is constantly changing. Please browse our gallery often. If you are looking for a specific type of painting by a particular artist, please contact us by e-mail at info@kaphagroup.com and we will do our best to accommodate your needs.

How do you package the paintings for shipment?

All canvas paintings are rolled-up and shipped in a rigid tube. Board and canvas board paintings are wrapped, and then packaged inside a box.

What does “Limited Edition” and “Open Edition” mean?

Some artworks on Kapha Gallery, listed under “Prints”, will be labeled as either “Limited Edition” or “Open Edition”. With “Limited Edition”, the artist restricts the total amount of prints produced in the edition, these artworks are produced in a set limited quantity. “Open Edition” pieces are not limited in quantity and can be reproduced indefinitely. In both cases, every artwork in the edition is identical. Limited edition works are generally more valuable because of the limited number available. When an artwork is a print, it will be clearly stated in the description.

What type of artwork do you exhibit?

Kapha Gallery exhibits original art created by emerging and established artists from across the world. We mostly display two-dimensional and three-dimensional mediums. We also offer a selection of Limited Edition and Open Edition prints.

Are all your paintings framed or stretched?

Our paintings are sold in a variety of ways. Many of our paintings are unstretched and unframed and they will be shipped that way. This gives you the option to select a frame that best suits your style and décor. Our unframed paintings are usually shipped rolled-up in a rigid mailing tube. For those who prefer to receive their artwork ready to hang, we offer a wide selection of beautifully framed pieces. When a painting is framed or stretched, it will be stated in the description, and we’ll usually also display a picture of the framed piece. When a painting is on hardboard it will be listed as such is the description. Framed and stretched paintings will be shipped as such in an appropriate picture shipping box. Further, we are also happy to assist you with framing a piece. Please contact us at orders@kaphagroup.com for more information.

Pre-Framed paintings.

When we list a painting already framed, we will choose a frame that we find best complements the piece. We often use a variety of simple gold or black or neutral frames. We will generally also display the painting framed. The price of the painting includes the frame.

Will my artwork arrive ready to hang?

In the description of a piece, we usually list details pertaining to the specific artwork and if there is any special packing method offered. In the artwork description section, the terms below will indicate how an artwork will be packaged for shipping:

• Stretched canvas – Stretched or stretch canvas refers to a standard canvas painting wrapped around a wooden frame known as “stretcher-bars”. These works will arrive flat and are ready to hang. Note that there is no outside frame around the piece.
• Rolled canvas – the painted-on canvas pieces will be shipped rolled in a rigid tube. Many artworks will be shipped rolled. It is also far less expensive to ship works rolled.
• Gallery Wrapped Canvas – Stretched or stretch canvas refers to a standard canvas painting wrapped around a wooden frame known as “stretcher-bars”. These works will arrive flat and are ready to hang. Note that there is no outside frame around the piece.
• Large /Oversized Artwork – Very large works are shipped rolled whenever possible and this will typically be indicated in the artwork description.

Does Kapha Gallery provide framing services?

For your convenience, we do help with framing services. We don’t handle the framing ourselves at Kapha Gallery, but we use the services of a reputable local framer here in Delray Beach. We’re happy to help you pick out a frame and arrange shipping of the framed painting. Please send us an email at orders@kaphagroup.com if you’d like more information about this service. You may also find related basic information under the Services section on our Home Page.

Custom Framing Services

If you choose to buy a painting that is unframed, and would like to receive the piece framed and ready to hang, we can help get it framed for you. This usually takes about 10-15 days. If you are interested in having a piece framed, please contact us at orders@kaphagroup.com we’re happy to assist. Please note that art that has been custom framed cannot be returned. The below chart is simply to give you a general idea of the framing costs and is not a firm quote. Prices for basic framing service start around:

How can I contact Kapha Gallery?

Email: info@kaphagroup.com
Telephone: (561) 376-2392
Office hours: Monday through Friday 9am EST to 6pm EST

PLACING AN ORDER

How do I place an order?

To place an order online, add the items(s) you wish to order in your shopping cart by clicking on the “Add to Cart” button located next to the product image. When you’re ready to complete your order, click “Continue Checkout” from within your cart and follow the instructions. If you have any questions about an item, please feel free to call us prior to placing an order online. If you need further assistance, you may also complete your order by calling us at (561) 376-2392. Your order will be shipped after we have received credit authorization.

How do I check the status of an order?

After making your purchase, you will receive an email receipt and a confirmation of your order. As soon as your package ships, we’ll send you a confirmation email that includes a tracking number. With your tracking number you’ll be able to check the status of a current order from the courier’s website.

What if I do not receive my order?

If after tracking your order you are still unable to determine where your order is, please call us at (561) 376-2392 for assistance.

Do you offer gift packaging?

We do offer gift packaging which you can add to any order right from the product page. Please select the “Gift Wrap” option when adding the piece to your shopping cart or during the check-out process. If you’d like to also send a note, please leave your message in the “Additional Notes” section at checkout.

Do you offer gift cards?

Yes, we do offer gift cards. Gift certificates are good for future purchases made on the site. Please click HERE for additional information.

Do you offer payment plans for purchasing artwork?

No, we do not offer payment plans at this time.

Do you offer discounts?

No, we do not. However, our prices are very fair.

Are your prices negotiable at all?

For substantial purchases or for acquisitions for large projects we may work with you and consider reasonable offers. Please contact us at orders@kaphagroup.com to see what arrangement we can make.

What methods of payment do you accept? Will I be charged tax?

Kapha Gallery accepts Visa, MasterCard, Discover, American Express, and PayPal (US funds only). Tax is charged on orders shipped to Florida.

I purchased an item last week and now it’s on sale. What can I do?

Unfortunately, due to the nature of online retail, we are unable to refund the amount of item markdowns to customers. Items in our inventory are subject to markdown at any time at Kapha Gallery’s discretion.

I am a bit apprehensive purchasing an artwork “sight unseen”. Can I return the artwork if I am not happy with it?

We understand. For many collectors, seeing and experiencing an artwork in person is an important step in the acquisition process. We want you to love your artwork. If when the item arrives you’re not satisfied with your purchase, you’ll have 7 days from the date of delivery to notify us of your intent to return the piece. Returns must be made within 15 days of purchase. As soon as we receive the returned item in good condition, we’ll refund you the cost of your purchase, including outbound shipping charges, but minus a 10% restocking fee. You may return any eligible artwork (i.e. artwork that is not a discount or Final Sale item), provided that it is returned in its original condition and packaging. For detailed information about our return policies, please see our Returns & Exchanges section.

SHIPPING

What are the shipping costs within the United States?

We offer FREE shipping to the contiguous 48 U.S. States. In-stock items ship within 3–5 business days. Free shipping is automatically applied. Shipments to Hawaii or Alaska are subject to a shipping fee.

Do you ship internationally?

We welcome international customers. Please email us at orders@kaphagroup.com for a shipping quote prior to purchase. As always, the client is responsible for custom charges. Please note that international orders are final. Any order that ships over an ocean or border (Alaska, Hawaii, APO and FPO addresses) is considered international and is final sale. Please note that art shipped outside of the contiguous United States may take between two to four weeks for delivery.

What shipping carrier do you use?

We mostly use the US Postal Service (USPS) which has proven to be reasonable fast, efficient, and cost-effective. We also can ship via FedEX, UPS or DHL but the costs are often considerably more. Shipping outside of the US, the actual cost will include shipping and insurance costs. The quote does not include any duty that might be assessed by your country. Please make sure to check with your relevant local authorities before making a purchase to avoid an unpleasant surprise.

How do you ship artwork?

Paintings on canvas are shipped rolled in a rigid mailing tube. Stretched and framed artwork are packaged in either picture boxes or custom-built art boxes to ensure safe delivery. We send art via USPS, FedEx, UPS and other common carriers. All artwork is shipped fully insured. Please note that unless specifically requested, all artworks will be shipped with no signature required for delivery. Please be sure to request signature required for delivery if needed by emailing us at orders@kaphagroup.com

Is my package insured?

All artwork is shipped insured.

Once I purchase a piece of art, how many days will it take to arrive?

You can estimate your order’s arrival by adding the processing and transit times. We typically process and ship orders within 3-5 business days, and items with a special request such as prints, and framing may take up to 10-15 days. Once your artwork is shipped, please allow 3 to 6 more business days for delivery of the piece. You will receive an email with a tracking number so that you can see exactly when your art will arrive. If you need the artwork delivered with an earlier deadline, please contact us before placing your order at orders@kaphagroup.com so that we may try to arrange expedited shipping.

I made a mistake in my shipping address, now what do I do?

Please reach out within 24 hours to correct an address error. We do our best to ensure your package is delivered timely and safely. Once your order has been shipped, we cannot change the address and are not responsible for misdirected packages. Please see our Shipping & Delivery policies below for additional information.

Can I ship to a P.O. Box?

Yes, we can deliver packages 11″ x 14″ and smaller to a P.O. box. Larger items must be shipped to a street address. USPS is the only carrier that can ship to PO boxes. Please make note that if your package doesn’t fit, USPS will hold your package aside for only ten (10) business days. If the package is unclaimed at the Post Office window after ten (10) days, the parcel will be returned to the sender.

RETURNS & EXCHANGES

What if the artwork is damaged when I receive it?

All items are shipped insured. If your item arrives damaged, call us immediately. You will need to keep the shipping box and contents. We will contact the shipping service and put in the claim. Please refer to our Returns & Exchanges section for additional information

What is your refund policy?

We want you to love your new artwork. From the time you receive your order from our couriers, you have seven (7) days to decide whether to keep the piece or return the artwork in its original condition for a refund.
If, for any reason, you are not happy with your purchase, you may return your order within 15 days from the date of purchase for a refund or an exchange.
As soon as we receive the returned item in good condition, we’ll refund you the cost of your purchase, including outbound shipping charges, but minus a 10% restocking fee. Please contact us at orders@kaphagroup.com for a return authorization form and return shipping instructions. Please note that we will not accept returns without prior authorization. All returns must be pre-authorized and have an issued return number. Returns must be made within 15 days of the date of purchase.
Consequently, if you receive artwork you’ve purchased from Kapha Gallery and are not fully satisfied, you have:

1) Seven (7) days to contact us about your intent to return the work
2) You may return your order within fifteen (15) days from the date of purchase
3) No return is accepted without prior authorization
4) Art that is returned damaged will not be refunded. There are no returns on special orders, custom framed paintings, artwork that is altered by or at the request of the buyer, “As Is” art section and “Lay-away” and “Sales” items. Please note that international orders are final. Any order that ships over an ocean or border (Alaska, Hawaii, APO and FPO addresses) is considered international and is final sale.

How do I return an undamaged artwork?

We make the return process is easy. The item must be in original condition and in the original packaging in which it was received.
1) Within seven (7) days of your package delivery date, please call us at (561) 376-2392 between the hours of 9:00am – 6:00pm EST Monday through Friday or email orders@kaphagroup.com with your order details and the reason for wanting to return the piece
2) Please repackage the item using the original packaging materials you received it in. If the original packaging has already been discarded, you will be responsible for purchasing suitable packaging materials to send the artwork back safely.
3) Please email us orders@kaphagroup.com to obtain a return authorization form and complete the return process.
Upon receipt and inspection of the piece we’ll process your return and the amount owed will be refunded to your original source of payment minus a 10% restocking fee, within 7-10 business days of your merchandise return. There are no returns on special orders, custom framed paintings, artwork that is altered by or at the request of the buyer, “As Is” art section and “Lay-away” and “Sales” items. No return is accepted without prior authorization. Please note that international orders are final. Any order that ships over an ocean or border (Alaska, Hawaii, APO and FPO addresses) is considered international and is final sale.

What should I do if the artwork arrives damaged?

We take great care of meticulously packaging all artwork therefore receiving damaged art is a very rare occurrence. Should you receive a damaged piece, please contact us within 24 hours at orders@kaphagroup.com or at (561) 376-2392.
Our return process is easy:
1) Please contact us within three (3) days of your package delivery date, you may call us at (561) 376-2392 between the hours of 9:00am – 6:00pm EST Monday through Friday and email orders@kaphagroup.com with your order details and photos of the damaged piece and damaged packaging.
2) Please save the box and all packaging material; we must have these items in order to process the claim with the carrier.
3) A Customer Support representative from Kapha Gallery will contact you to discuss the next steps.

I received the wrong item, what should I do?

We sincerely apologize for the inconvenience. We do our best to make your shopping experience with Kapha Gallery a pleasant one. If you received incorrect merchandise, please reach out to our Customer Service promptly at orders@kaphagroup.com so we can review the order and help you with a return label. We’ll fix our mistake at no additional cost to you.

Who pays for return shipping costs?

Returns are reviewed on a case-by-case basis to determine who’s responsible for paying the shipping costs required to ship the artwork back to the gallery.

• If we find that the artwork was accurately described on our website (in terms of size, color, materials used, weight, etc.) and you’re returning the piece simply because you changed your mind or because of buyer’s remorse, then you’ll be held responsible for the return costs.
• If we conclude that our description or photographs misrepresented the work, or if we failed to disclose important information about the piece, or if the artwork arrived damaged because of poor packaging, then you will not be responsible for shipping costs. We’ll make things right at no additional cost to you.

How do I modify or cancel an order?

To cancel an order that has not yet shipped, have your order number available and contact our Customer Support at (561) 376- 2392 or by emailing orders@kaphagroup.com We are unable to process cancellations for items that have already shipped. Please refer to our Returns & Exchanges section or contact us for alternate options. We are unable to add additional items to existing orders or substitute individual items. You will need to cancel your existing order and place a new one.

These Terms and Conditions May Change

KaphaGroup.com reserves the right to update or modify its Shipping and Return policies and its Terms and Conditions at any time without prior notice. Your use of this Website following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this Website.